Because Penn Treaty and American Network are in Liquidation, you cannot make changes to your benefits unless your policy language specifically provides for that.
If you have lost your policy and would like a replacement, please call Customer Service at 1-800-362-0700 to request a copy. One policy per year will be provided at no cost to you. For more than one request per year, a $25 fee is charged for duplicate policies.
To change your address, call Customer Service at 1-800-362-0700. You can also mail or fax a written request signed by you or your legal representative. If your legal representative is signing for you, please include a copy of the appropriate legal paperwork.
If your policy has lapsed and you would like to discuss options for reinstatement, call Customer Service at 1-800-362-0700.
A Third-Party Designee is someone that is contacted on your behalf if your policy is in danger of lapsing. It is important to keep this information updated in our files. Please contact Customer Service at 1-800-362-0700 if you do not have a Third-Party Designee on file, or if you would like to provide updated information.
If you have a Power of Attorney acting on your behalf, and you would like this legal representative to receive communications and make decisions about your policy, please send authorized paperwork to:
We are required to maintain your Privacy, and in order to do so, we must have authorization to speak with anyone other than the Policyholder, when we provide any information about your policy. We require your agreement and sign-off as well as the name, address and phone number of Authorized Individuals you would like to add. Please contact Customer Service at 1-800-362-0700 to add or remove Authorized Individuals to/from your file.
Authorized individuals can include anyone you would like to be privy to your information, and can include but are not limited to: Power of Attorney, Legal Representative, Spouse, Son, Daughter, Provider/Caregiver, trusted friend, etc.
To view the Notice of Privacy Procedures, please click here.